Booking terms
How fares are agreed, how tours are paid, and what happens if plans change. The cancellation tiers below are the ones applied at checkout when you book a tour.
Transfers and private-driver days
Transfer and private-driver fares are quoted individually on WhatsApp and confirmed in writing before pickup. There is no meter and the agreed price does not change on arrival.
A 50% deposit (or full payment) by card is required in advance to secure the vehicle. The balance is paid to the driver in cash (MAD, EUR or GBP) or by card. Pure transfers can also be settled directly with the operator when agreed on WhatsApp.
Tour bookings and deposits
Tour products are booked and paid securely online through Adventuro, and a request is confirmed once the deposit or full payment has been received. Transfers and private-driver days follow the deposit policy above once dispatch confirms your route on WhatsApp.
Full payment is due per the schedule provided at booking unless otherwise agreed. Prices are charged in euro as shown at checkout; refunds are processed in the same currency and by the same method as the original payment.
Accepted payment methods: credit and debit cards, bank transfer, and the other methods advertised at checkout.
Cancellation policy (tours)
- Full refund if cancelled more than 72 hours before departure. (30 of 48 trips)
- 50% refund between 48 and 72 hours before departure. (30 of 48 trips)
- No refund within 48 hours of departure or for no-shows. (32 of 48 trips)
Where a rule does not cover every trip the scope is shown beside it. The terms for the trip you are booking are always shown at checkout.
Full refund if cancelled more than 24 hours before departure. (9 of 48 trips)
50% refund between 24 and 48 hours before departure. (11 of 48 trips)
No refund within 24 hours of departure or for no-shows. (13 of 48 trips)
Free Cancellation & Modifications: Bookings can be cancelled or modified free of charge up to 24 hours before the scheduled start time, subject to availability. A full refund or credit will be provided for eligible cancellations. (1 of 48 trips)
Late Cancellations & No-Shows: Cancellations made less than 24 hours before the activity, as well as no-shows or failure to arrive at the designated pickup point on time, incur a 100% cancellation fee. (1 of 48 trips)
Supplier Cancellations: If the supplier cancels due to unforeseen circumstances, an alternative experience of equal or higher value will be offered at no extra cost. If the alternative is declined, a full refund will be issued. (1 of 48 trips)
Dietary Requirements: Dietary needs, food allergies, and special requests must be communicated in writing at least 48 hours in advance. Requests made later cannot be guaranteed. (1 of 48 trips)
How to Cancel or Modify: All requests must be submitted in writing to barbarotransport@gmail.com or through the partner portal. WhatsApp requests are only valid once confirmed in writing by our team. (1 of 48 trips)
Time Zone: All deadlines are calculated according to local Moroccan time (GMT+1) on the scheduled activity date. (1 of 48 trips)
Hot air balloon and some third-party services may be non-refundable once confirmed. (23 of 48 trips)
Full refund if cancelled more than 48 hours before departure. (7 of 48 trips)
Hot air balloon experiences are non-refundable once confirmed. (1 of 48 trips)
Flights are weather dependent. If conditions are unsafe, the team may reschedule or offer an alternative arrangement. (1 of 48 trips)
No refund within 24 hours of departure or for no-shows (1 of 48 trips)
A full refund will be issued if weather conditions prevent the flight. (1 of 48 trips)
A full refund will be issued if canceled more than 48 hours before departure. (1 of 48 trips)
A 50% refund will be issued if canceled between 24 and 48 hours before departure. (1 of 48 trips)
No refunds will be issued if canceled less than 24 hours before departure or in case of no-show. (1 of 48 trips)
Hot air balloon flights and certain third-party services may not be refundable after booking confirmation. (1 of 48 trips)
50% refund if cancelled between 24 and 48 hours before departure. (1 of 48 trips)
50% refund between 24 and 48hours before departure. (1 of 48 trips)
Cancellations must be sent in writing to contact@taxicabmorocco.com. If something outside your control forces a change of plan, tell dispatch — they will say what is possible.
Changes and transfers
Changes to a confirmed booking are subject to availability and may carry additional fees or a price adjustment.
A booking can be transferred to another guest with advance notice, provided the new guest meets the same requirements.
Insurance and liability
Comprehensive travel insurance is strongly recommended, covering personal injury, medical expenses, trip cancellation and loss of belongings.
Liability is limited to the cost of the booked service. The operator is not liable for delays or cancellations caused by weather, strikes, political unrest or other force majeure, for personal items lost or stolen during a trip, or for the failure of third-party services.
Questions about any of this? Ask dispatch before you book — WhatsApp +212 611 983 567, answered 24/7.